How do I make a reservation?
From our directory, choose the hotel you want to stay in and press "Make Your Reservation" at the bottom of each
hotel page. You will be taken into a Secure Server reservation form. On the form, just follow the instructions.
How long does it take to make a reservation?
about 3 minutes
Can I make a reservation directly through the hotel?
You can, but the prices displayed on HotelsNewZealand.com are available only through our service. If you make a reservation
at the hotel, you will be charged on average 10% to 50% more.
When do you check availability?
We check availability only at the
point of making a reservation. If the hotel of your choice is not
available AND you give us permission (see reservation form) to reserve
another hotel at comparable price and standard, we will do so. Please
remember that by combining "availability check" and "reservation" into a
one step, we cut down on our cost of operations and thus we can offer you
much cheaper prices.
Are taxes and breakfast included in your prices?
Yes taxes are included, but breakfast
is NOT. Rates are on a room only basis.
Do you offer additional discounts for senior citizens, students, airline employees, etc.?
No. You will find that our prices are already heavily
discounted; consequently, we can not offer any additional discounts.
Are your prices by room or by person?
All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.
How can you offer rooms at such discounted prices?
For two reasons. First, we have teamed up with local travel agencies who have
negotiated these favorable rates. Second, we use the internet to do all the transactions which
cuts our cost considerably.
Will you confirm that my reservation was made?
Yes. We confirm all reservations through e-mail in 2 working days.
Please note, if your reservation is made right before or during a holiday in New Zealand, it may take 3 working days
to confirm it.
2001 holidays in New Zealand take place on: Jan. 1:
New Year's Day; April 13: Good Friday; April 16:
Easter Monday; April 25: Anzac Day; June 4
Queens Birthday; August 6: Independence
Day; October 22: Labour Day;
December 25: Christmas; December 26: Boxing Day.
Will you confirm my reservation by fax or phone?
No. We make confirmations only by e-mail so please make double sure
that you have provided us the correct e-mail address.
Can I receive a confirmation directly from the hotel?
Yes, you can but you would need to call/fax the hotel yourself. Simply, wait for our confirmation by email. Once you receive it,
contact the hotel (phone/fax numbers for hotels are provided on each hotel's web page).
What is your cancellation policy?
If you make your reservation and cancel 3 or more business days before your reservation is due, we will charge your credit card 7 USD administrative fee. However, if you cancel your reservation less than 3 working days
before your reservation, we will charge you for the first unused hotel night. Consequently, be sure that your travel plans are quite solid before using our service.
Do I need a credit card to make a reservation?
Yes. We will make a reservation only when you provide valid credit card information.
What if I am afraid of sending you my credit card information?
We solved this problem by setting up a secure server which
encrypts your information while in transit over the internet.
When exactly is my credit card charged?
Unless specified otherwise on the reservation form, your credit card is charged 7 working days BEFORE your arrival.
IMPORTANT : Because we are processing your reservation through our partner in New Zealand, your credit card will be charged in New Zealand Dollars (NZD) for the amount EQUIVALENT to the USD price we have published on our web site.
What if I am still afraid of sending my credit card information?
We also
give you an option of faxing us your reservation request. Please fill out the reservation form completely, print it
out and fax it to our partner's office in New Zealand: 00 64 9 520 0032. Remember, we will not make your reservation without
your credit card information.
Who created HotelsNewZealand.com?
The service was developed by HotelsCentral.com Limited Company, an internet company that specializes
in online hotel reservation systems. For a list of other country services, please see HotelsCentral.com web site
More questions?
please send us email and we will answer promptly.
